The following list of steps should be tried if your printer is not scanning to your computer or email:

1. Check that the printer is powered on and properly connected to the computer.
2. Verify that the printer has the most up to date software or firmware installed.
3. Ensure that necessary drivers are installed correctly.
4. Disable any type of firewalls that may inhibit communication between the printer and the computer.
5. Restart the printer, computer, and any other (wireless) access points.