Try the following steps to troubleshoot the issue:

1. Check the document for compatibility with the file type of the picture or image (e.g. .jpg, .png, .gif).


2. Check that the file size of the picture or image isn’t too big.


3. Ensure that the picture or image is not corrupted and check if the file can open properly from its original location.


4. Confirm that the document has the appropriate settings for the picture or image. (e.g auto-updates, width and height values, etc.).


5. Try using a different browser.