1. Check if your computer is up-to-date with the latest updates and patches:
      – Open the Settings app -> Select Update & Security -> Windows Update -> Check for updates
2. Check if the CD or DVD is properly inserted in the drive:
      – Make sure the disc is clean and free of any debris or fingerprints
3. Check if the disc is compatible with your computer's optical drive:
      – Check the drive's manufacturer and the format of the disc.
4. Check if you need to install a driver for your drive:
      – Visit the manufacturer's website to download and install the latest driver
5. Try a different disc:
      – Try using a different disc to see if it works
6. Try a different peripheral or cable:
      – Change or unplug the external devices and see if it helps
7. Clean the drive with canned air:
      – Clean the disc drive with liquid compressed air available in a can