Here are some steps to identify and troubleshoot your connection issues:

1. Check your internet speed to ensure it meets the minimum requirements for your video platform.
2. Check your Wi-Fi router and eliminate any interference from other electronic devices.
3. Restart the Wi-Fi router and any connected devices.
4. Perform a clean boot and disable any non-Microsoft services and startup programs that could be interfering with your connection.
5. Perform a fresh installation of the latest Wi-Fi drivers.