View Categories

Why are my emails not showing up in the correct folder?

< 1 min read

  1. Check the settings of email client:

    Make sure you’ve set your email client up to deliver emails from the desired folder and ensure the settings match the server.


  2. Ensure you’re using the right curent address:

    Malformed email addresses or incorrect usernames can cause emails to be sent to the wrong folder.


  3. Check your junk folder:

    Emails which the server considers to be unsolicited or unidentified automatically gets sent to your junk / spam folder.


  4. Check the header of the email:

    Check the header of email to see determine its source address. You can also review the copy of an email delivery attempted by the sender.


  5. Add rules or filters:

    If needed, add rules or filters to email server settings to deliver emails into the appropriate folder.

Powered by BetterDocs