If your email is not compatible with your email client, there are several steps you can take to try and make it work:

1. Check the email client’s compatibility with your email platform.


2. Update the email client to the latest version.


3. Check for any conflicting settings that may be preventing the email client from working properly.


4. Check for any compatibility problems between the email client and the mail server.


5. Check if the email client is able to receive emails from your email platform.


6. Check the email client’s firewall and antivirus settings.


7. Check the server’s log files for any errors that could be causing the issue.


8. Restart the email client program after making any changes.