I am not receiving emails on my phone, but I can on my computer. What’s wrong?

To troubleshoot this issue, try the follow steps:

1. Check to make sure your account settings are correct on your phone
2. Verify the account sign-in credentials
3. Check your wifi or internet connectivity
4. Contact your phone service provider
5. Perform a soft reset (power cycle)
6. Try accessing the email address on different device to determine if it is isolated to a single platform or device