- Check your Internet connection status by running an Internet bandwidth test to make sure you’re getting the speeds you pay for.
 - Confirm all email settings (including account information, SMTP settings, and ports) are correct.
 - Make sure your firewall, antivirus, and anti-spam solutions are configured correctly and are up-to-date.
 - Enable logging on your email software to track the SMTP conversation.
 - Test sending and receiving emails with other email services.
 - Contact your ISP or network administrator for additional support.
 
