Here’s a list of troubleshooting steps for a modem that is not working:

1. Check the power source and verify the modem is properly plugged in.


2. Check modem and router cabling to make sure all cords are securely plugged in.


3. Restart the modem and router. Unplug your modem and router from power, wait 30 seconds, then plug them back in.


4. Verify that all devices connected to the home network are powered on.


5. Check the network activity light and verify that it is active.


6. Update your modem and router to the latest firmware if available.


7. If you’re still having trouble, reach out your ISP for further assistance.