- Check the CD drive for any physical problems
- Inspect the CD’s
- Examine any loose media tray parts
- Verify the laptop is still connected to the power outlet
- Check power cord is functional and securely connected
- Check the laptop’s control panel for any conflicts
- Ensure no conflicting settings
- Run a diagnostic on the CD drive
- Revision, version, and driver version
- Identify any problems
- Download the new driver software
- Install driver software
- Ensure compatibility with laptop control panel settings
