Here is a list of steps that you can take to fix an issue with the compatibility of your printer and software.

1. Update your operating system
   
2. Uninstall then reinstall the software
   
3. Perform a system compatibility check
   
4. Restart your computer
   
5. Check your printer driver is up to date
   
6. Refer to your printer or software manufacturer for further recommendations and troubleshooting advice