Why are my downloaded files not opening?

1. Verify the file type you are trying to open is supported on your device.
2. Check that the file you are opening is not corrupted.
3. Make sure you have the required software installed to open the file.
4. Ensure the file extension matches the file type. (e.g. a file with a .docx extension should be a Word Document)
5. Clear your browser’s caches and try downloading the file again.
6. Make sure that your device meets the requirements for the software associated with the file type.