Here are some things to try if your laptop’s CD/DVD drive is not working:

1. Check to make sure the drive is powered on and plugged in.
2. Check if the drive is listed in the device manager.
3. Try a different cord and electrical outlet.
4. Uninstall and reinstall the drive’s driver.
5. Check to make sure there isn’t anything blocking the drive.
6. Try a different DVD/CD disc.