To troubleshoot this issue, try the following steps:
- Check for any missed bills that might have caused your account to become inactive
- Make sure that your computer system and the software you are using to access OneDrive are up to date
- Check the web browser you are using to access your OneDrive account and any plug-ins or add-ons you have installed, for compatibility issues
- Make sure that you have an active and secure internet connection
- If the issue persists, contact Microsoft Support for help
